You will be on the frontline of a dynamic, award-winning Helpline team that offers emotional and practical support to young people, vulnerable adults and their families 24 hours a day by phone, text and email on the Runaway Helpline and Missing People Helpline as well as the 1to1 Chat service for young people.
Salary: £23,190 per annum (£12.63 per hour).
Provided core competencies are met and no sooner than 6 months, potential to be promoted to Supervisor £27,010 per annum (£14.51 per hour).
Hours: 5 shifts on a fixed 9-day rota to include 3 day shifts (8am-4pm x 2 and 2pm-10pm) immediately followed by 2 night shifts (9.30pm-7.30am or 10pm-8am) Including paid breaks this is 44 hours over 9 days.
Holiday: 25 days pro rata plus statutory holidays. Bank Holiday working will be required according to your rota.
Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
We are also interested in hearing from candidates who are interested in Bank work (flexible roles), particularly those who can work night shifts. If applying please state your availability – contact us if you wish to discuss this before applying.
Missing People is on the Sunday Times “100 Best Not-for-profit Organisations to Work for” List 2016 and offers the below benefits:
- 25 days annual leave per annum/pro rata plus statutory holidays
- Additional annual leave days awarded on length of service*
- Company pension contribution
- Life insurance (3 x salary)*
- Employee Assistance Programme (EAP) including 24/7 support helpline
- Interest-free Season Ticket Loans*
- Additional maternity pay and leave*
- Additional paternity pay*
- Additional sick pay*
- Childcare vouchers
- Eye care vouchers
* available after probation period passed.
About Missing People
Our Vision is that every missing person is found safe.
We are a non-judgemental, highly skilled team of staff and volunteers working around the clock for everyone who needs us. We provide free 24 hour confidential support, help, advice by phone, email, text and online, including the opportunity to reconnect. We also coordinate a UK wide network of people, businesses and media to join the search for the estimated 250,000 people who go missing each year.
Missing People is an independent charity that relies on donations.
This position is part of an award-winning Helpline team offering a 24/7 service by telephone, email ,text and 1to1 Chat to missing children, vulnerable adults - those who have run away or left home - and the families of missing people, and liaising with statutory and other partner organisations.
Our Services team delivers direct help and support to missing children, vulnerable adults and families left in limbo. Staff and volunteers do this by assisting the search and by providing the channels for people to make contact; from public sightings generated via media appeals to our helplines for missing adults and children to access free and confidential support 24/7.
Closing date: 5pm 26th March 2018
First Interviews (Phone): 5th April 2018
Second Interviews: 12th April 2018
Start date: As soon as possible.
- Job description, person specification, terms and conditions of employment
- Letter from Line Manager
- Equal Opportunities Form
If you would like to find out more about this role, please contact Paul Joseph, Head of Helplines on 0208 392 4595.
All our job vacancies require a completed equal opportunities form, a full CV, along with a supporting statement; before the closing date.
- Please send through a full CV;
- A supporting statement (maximum 2 pages) that demonstrates how you meet the criteria listed in the person specification. This statement is crucial to help us consider you for the role, so don't forget to address each criterion in the person specification and specifically highlight any relevant experience and skills you have, and why you want to work at Missing People;
- Equal Opportunities Form.
Please be aware
- Applications that don’t match the above requirements will not be accepted.
- Due to the usually high number of applications and the limited resources of the charity, only applicants making it through to interview will be contacted. If you haven’t heard from us by the date of the first interview then unfortunately, you have been unsuccessful.
- No agencies.
- We are an equal opportunities employer and welcome applications from all members of the community.
You may have experience of the following:
Helpline, Charity, Charities, Third Sector, Safeguarding, Support, Advice, Online chat, Phone