Our Fundraising Promise to you
Our supporters are at the heart of what we do. You help us to find vulnerable missing people, and to support families facing unimaginable heartache. In supporting us, you send a powerful message that you care about people and the society we live in. We will show you the same care and respect.
We will be human
We will only contact you in a way that you are happy with. If you tell us you'd prefer less contact, for us to contact you in a different way or don’t want to hear from us again, we will respect your wishes.
We will always be thankful for your donation. And we will not put any undue pressure on you to make a donation. If you do not want to give, or wish to stop giving, that’s ok by us. If you need extra support, we promise to take special care. We always have. We will ensure anyone working on our behalf does so too.
Keeping your details safe
We will keep your personal information safe. We will not sell or share your personal details with other charities. We never have. Your personal and financial information is held securely and in accordance with the Data Protection Act.
Accountable and transparent
For every £5 you donate to Missing People, £4 helps us to find missing people and support their loved ones, and £1 helps us to raise the next vital £5. It has significant value. Your investment helps make the charity sustainable. We will let you know how your support is making a difference and answer all your questions about our fundraising, as much as we are able.
We have high standards
We adhere to the Code of Practice and fundraising regulation. In fact, we believe we will exceed it by striving for the best. We will ensure that any professional fundraising agencies working on our behalf follow our high standards and we will monitor their work closely.
Making a comment or complaint
If we cannot resolve your complaint, we accept the authority of the independent Fundraising Regulator to make a final adjudication. To find out more about the Fundraising Standards Board, please visit: www.fundraisingregulator.org.uk
Thanks for taking the time to read this.