Things to know

Legal, Privacy & Supporter Care

What you need to know about fundraising and Missing People

We are here to answer your questions about the level of care you might expect to receive when fundraising for, or making a donation to, Missing People. 

Give time

Use the Search Directory to find out who is missing in your area or volunteer for Missing People.

Give socially

Join the Search by following us on Facebook or Twitter. The more people who share our missing people appeals with friends online, the more chance we have of finding them.

Give anything

Let us know how you are supporting Missing People! Call us on 0800 MISSING (647 7464) or email supporters@missingpeople.org.uk and tell us how you can help.

Our Fundraising Promise to you

Our supporters are at the heart of what we do. You help us to find vulnerable missing people, and to support families facing unimaginable heartache. In supporting us, you send a powerful message that you care about people and the society we live in. We will show you the same care and respect.

We will be human 

We will only contact you in a way that you are happy with. If you tell us you'd prefer less contact, for us to contact you in a different way or don’t want to hear from us again, we will respect your wishes.
 
We will always be thankful for your donation. And we will not put any undue pressure on you to make a donation. If you do not want to give, or wish to stop giving, that’s ok by us. If you need extra support, we promise to take special care. We always have. We will ensure anyone working on our behalf does so too.

Keeping your details safe

We will keep your personal information safe. We will not sell or share your personal details with other charities. We never have. Your personal and financial information is held securely and in accordance with the Data Protection Act.

Accountable and transparent

For every £5 you donate to Missing People, £4 helps us to find missing people and support their loved ones, and £1 helps us to raise the next vital £5. It has significant value. Your investment helps make the charity sustainable. We will let you know how your support is making a difference and answer all your questions about our fundraising, as much as we are able.

We have high standards

We adhere to the Code of Practice and fundraising regulation. In fact, we believe we will exceed it by striving for the best. We will ensure that any professional fundraising agencies working on our behalf follow our high standards and we will monitor their work closely. 

Making a comment or complaint

Feedback from our supporters is important. If you have a suggestion to make or even a compliment to share we will welcome it. If you are unhappy about something please tell us so we can make it right. Should you wish to get in touch or make a complaint please email: This email address is being protected from spambots. You need JavaScript enabled to view it. or call, free, on 0800 MISSING (64 77 464). 
 
If we cannot resolve your complaint, we accept the authority of the independent Fundraising Regulator to make a final adjudication. To find out more about the Fundraising Standards Board, please visit: www.fundraisingregulator.org.uk

Thanks for taking the time to read this.

 

 
 

Contact Us