What the charity can do for you

We know this can be a difficult, uncertain and traumatic time.

If someone you know is missing, Missing People is here to support you for as long as it takes.

We have been supporting the families and friends of missing people for more than 20 years. Many of these families have told us that it is difficult to find someone to talk to who understands, and that often people are shocked or don’t know what to say when they tell them that a loved one is missing.

It can feel like other people seem to stop caring after some time has passed. Missing People will never stop caring. We are here to remember your loved one and to hold your hand for as long as the journey takes.

Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email 116000@missingpeople.org.uk.

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


The Family Connect Forum is a place for you to meet other families and friends of missing people online, to share and receive support and to get to know each other.

The Family Connect Forum is moderated for safe and supportive use by the Moderation Team at Missing People. It can only be accessed and viewed by those who are registered and not members of the public or anyone other than our Moderators. It’s a safe place where you can be honest and get support from other people with missing loved ones.

The platform for the Family Connect Forum is being provided by Yammer. Yammer is simple and intuitive to use.

If you would like to become a member of the Family Connect Forum please email or call 116 000 for more information. (NB: Your email address will be visible on your Family Connect Forum profile. If you do not want to share your personal email address with others, you could perhaps set up a new email address to use for the forum.)

If you are already a member of the Family Connect Forum then you can login here.

For more information on the services we provide you can download the following guidance sheets:

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