Someone I know is missing

A lifeline when someone disappears

We are here to help if someone you care about has gone missing. Missing People offers emotional support and practical advice to the friends and family left behind during a disappearance. We can also help if you have lost touch with a member of your family.

Missing People's helpline 116 000 is free, confidential and available 24/7. If a friend or relative has gone missing and you would like support and advice, please contact us.
Our caring and highly trained staff and volunteers will discuss your options and try to help you to get you the support that you need. If you’re worried about the safety of a missing person, we would encourage you to contact the police as a first point of call.

These pages contain details of the services we provide to families and friends of missing people.

Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


Getting involved with our work by connecting with peers, raising awareness and/or fundraising for us, can be a great way to engage people with the cause and inform more people about the issue of ‘missing’.

It may also provide you with an outlet at what can be a challenging and difficult time. Using your time and energy positively and constructively to help others and raise awareness of the issue can be a helpful way of coping with the situation, as well as making a real difference to the lives of families in a similar situation.

Set up an In Tribute page

Create a virtual flower in honour of your missing loved one.

This is a dedicated space where you can upload a photograph and family and friends can leave written messages for and share memories of your missing loved one. Others are able to make donations to this special tribute fund.

Join the Family Forum

If you feel you would benefit from connection with others who have been through similar experiences, consider joining the Family Forum. This is a great place for you to meet other families and friends of missing people online, to share and receive support and to get to know each other.

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Telling your story may not only be an opportunity to raise awareness of your missing loved one’s appeal, but it could also give hope, strength or encouragement to others by showing them that they are not alone.

If you are interested in sharing your story with us, either for a blog, for use in the media or for our website, please get in touch with us and we can discuss our next steps. We are very happy to share stories anonymously.

Donate now

By donating, you will become an important lifeline to other families with missing loved ones. There are a number of ways to do this, including simple one-off donations, monthly gifts, and leaving a legacy in your will.

Take on a challenge

Are you the type of person who likes to push yourself to the physical limit? One way of supporting the charity is to take part in one of our exciting challenge events, or, by using your existing place in an event as an opportunity to raise sponsorship funds for Missing People. 

Join the Missing People Choir

If you have experienced someone you love going missing, you might like to join with others and be part of the Missing People Choir.

Organise your own event

We rely on public donations to continue delivering our vital services. If you’d like to join the Missing People community, and use your skills and passion to support other families who are struggling with the traumatic experience of missing a loved one, then perhaps you’d like to organise an event or bucket collection. Our community team are always happy to talk about opportunities, ideas and ways to raise funds.

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