I've lost touch with someone

and am not sure what to do

Perhaps you’ve lost touch with someone you care about and are worried about them, or are wondering where they are or what happened to them.

There are lots of reasons why you might no longer be in contact like family issues, an argument, or someone simply moved away and you’ve lost track of where they are.

We've compiled information which might be useful to you if you're trying to find someone you've lost touch with.

If you need to talk anything through, you can call or text our free helpline 116 000 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. We're here 24 hours a day. 

Please note: A disappearance should be reported to the police immediately if the person’s safety is believed to be compromised. Call 999 if you believe someone is at risk or in danger or harm.

When you have lost touch with a relative, or if the police do not consider them to be vulnerable, we can still help through our Lost Contact Tracing Service.

To find out more about this service, please download our guidance sheet:  Lost Contact Tracing Service.

Below are the criteria for this free service: 

  • You know the full name and date of birth of the missing person
  • You are a direct relative of the missing person
  • You and the missing person are over 18 years old
  • The missing person was in touch with you within the last 15 years
  • The missing person was last known to be in the UK

To find out more about our Lost Contact Tracing Service call our free helpline 116 000. We're available 24 hours a day!  Or you can fill in our Lost Contact Tracing Request form.

Missing People's Lost Contact Tracing Service can help to find people by trying to trace an address for them via our Search Partner, LexisNexis Risk Solutions and other helpful agencies.



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