Frequently Asked Questions | Missing Adults

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FAQs

Frequently Asked Questions

How can I get in touch?

By phone on 116 000
Email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Text on 116 000

Here are a few tips:

Some mobile phones will not let you reply to a Message Home text. If this happens please start a new text to 116 000.
When you receive a response to a text to Message Home, it will show up on your phone as 116 000. If you don’t want anyone else to know you are in contact with us you may want to save our number in your phone using an abbreviation rather than the 116 000 or the full name of the service.
Texts to Message Home are free from the following providers and you are able to text with no credit: Vodafone, O2, Three, and Orange.
Please note that you are not able to text from T-Mobile if you have zero credit (£0.00)
Calls are free to Message Home from all mobile phone providers and telephone boxes.
Please note that Message Home and Message Home Team cannot trace your email address.
Please note that Message Home and Message Home Email services can’t receive email attachments.

Some of the ways we can help:

We are here to listen to you.
At Message Home we don’t judge you or tell you what to do. We are here to help you talk through your situation.
If you feel you can’t contact your family yourself, but would like to get a message to someone, we can help.
We can connect you on a 3-way call whist we are on the line as well to talk about your situation.
We can help you find out if you are reported missing and how to go about resolving this.
We are here to talk through your options with you and help you to find the right support.