In 2017 we won ‘Helpline of The Year’ from the Helplines Partnership and aim to deliver the best service to people affected by the missing issue. Our Services Team delivers the 24-hour national helpline 116000 for missing people and their families. We offer quality support, guidance and safeguarding to people affected by missing – children, adults and families – through our four Helpline channels: phone, text, email and 1to1 Chat. We provide practical, emotional and therapeutic support to people who have a missing loved one, including by launching public appeals.
Fundraising and Communication:
This department is responsible for appealing for individual missing people; creating sustainable long-term income and increasing awareness of the charity’s services. Roles within the team offer bright, motivated people who are inspired by our cause the chance to gain significant responsibility in a busy, hardworking and supportive workplace. Plus, you will be working directly alongside our Service, Policy, Research and Development teams, providing a tangible reminder of how your hard work makes a real difference.
Policy and Research:
The Policy and Research Team at Missing People is responsible for improving the support and services available to missing children, adults and their families in three ways. Firstly, we undertake and publicise research to understand the experiences of missing people and their families, and to understand what help they need. Secondly, using the findings of this research, we advocate for change through policy work and campaigns on issues affecting missing people and their loved ones. Thirdly, we monitor and evaluate Missing People’s projects and services to assess the charity’s impact and how we should develop our services in the future.
The People department at Missing People plays a crucial role in supporting the performance of the charity. With a remit of Human Resources, Volunteering, Learning and Development, this department ensures our people have the skills, knowledge and resources to excel. Missing People is ranked 14th in the Sunday Times 2019 Best 100 Not-for-Profit Organisations to work for, and achieved a Best Companies 3 Star ‘Extraordinary’ accreditation, based on what our employees said about working here.
Missing People received the prestigious Queen’s Diamond Jubilee Award for Volunteering. Our Volunteering Team supports and develops our involvement of volunteers across the UK, and ensures the highest standards in volunteer management.
Development and Partnerships:
This department is responsible for leading the development of partnerships which help us to reach and support children and adults who go missing and their loved-ones left behind. Partners include police forces, local authorities, charities and other organisations who work with or are affected by missing people. The team also develops and delivers commissioned services, including Return Home Interview services and training for professionals. Using the charity’s specialist knowledge, developed over more than two decades, this team leads the piloting of new services to be a lifeline when someone disappears.
This team is responsible for the Business Systems and Facilities, ensuring all our systems are running smoothly so we can carry out the important work across the charity.
The Finance team plays a key role in the charity and is responsible for the effective management of Missing People's finances to enable it to achieve its vision and goals.
This team consists of the Chief Executive, Executive Assistant to the Chief Executive and the Trustees. The charity has the highest standards of governance and leadership; giving support, guidance and energy in helping the charity achieve its ambitious plans for significant growth to meet the needs of more families of missing people.