We're a team of caring, highly skilled staff and volunteers working around the clock to support anyone affected by missing, alongside our partners and supporters across the UK. On this page you can meet a few members of the team, hear about why they chose to work for Missing People, and what inspires them in their work.
The charity is divided into different departments, which work closely together to provide a lifeline when someone disappears.
Richard - Policy and Research
When I arrived at Missing People as a volunteer I was seriously worried that I would never find anything I really wanted to do as a job. Very quickly I realised I wanted to work long term in the charitable sector and ended up working in the Policy and Research department as a paid member of staff. I found the work gave me a sense of purpose and it was, and is, great to be involved with such a team of motivated and positive people. Although what I do is a relatively modest contribution I feel I am still supporting vulnerable people.
My knowledge has been expanded “on the job” through doing a research project for my degree (on whether people who live in mental health community homes see them as constructive environments) and also doing research at the charity itself. Most importantly my writing skills have tightened up (though there is still room for improvement) and I am more skilled at using literature and then reviewing how my research fits in with the research that has gone on before.
My proudest achievement at Missing People has been in completing my research into people with intellectual disabilities going missing. Nothing precisely about this topic has (to my knowledge) been written before. There were many important findings, and since going up on the website this research project has been downloaded many times.
Alex - Services
The ‘Missing’ issue covers such a range of situations and reaches out to all people in all different background and communities. This means no two days are ever the same. I enjoy this unpredictability as it keeps all of us on our toes. You can never say that you have heard ‘it all’ as invariability, as my 8 years’ experience here has taught me, we never have!
We speak to statutory agencies such as police and social services about anyone they would like our assistance and involvement. There are the families and friends that are left with not knowing where someone they care for is or how they are doing. When this happens we are here to support them through it; even in the middle of the night which can be the time when they are most alone with their worries and thoughts. There are also then the missing people themselves, with all their separate stories, situations and reasons.
Being open and non-judgemental is a very important part of my role. We are all different and I am happy to be here to ask questions and offer what we can to people; whether that’s just for someone to listen, or offer information to gain some insight into ‘Missing’ or help people reconnect. It makes me proud to be here, to be part of this team and the whole of the Missing People organisation who work together to make everything happen and progress into the future.
Julie - Fundraising and Communications
Adwoa - Services
I manage the Children and Young People’s team here at Missing People. I would describe the charity as hardworking, dedicated and a lifeline.
It’s an inspiring place to work in, you are challenged positively in your work personally and the people are lovely.
My proudest achievement so far is creating and developing our specialist CYP support channel.
Cat - People
I would describe Missing People as a lifeline; inspiring and caring. If you want to work somewhere that encourages you to be your best, that helps you achieve your goals, where you are working to support those in need…Missing People is the place to be. It's evident in the fact we came 18th in the Sunday Times 100 Best Not-for-profit organisations to work for!
I am fortunate to always feel proud of where I work, but it shines the brightest at events where we can see the physical and emotional impact of the ambiguous loss that affects families of those missing. The Carol Service at St-Martin-in-the Fields is such a poignant, heart-breaking but also hopeful event and it is down to the staff and volunteers who allow such a mix of emotions to flow freely. Being part of the charity, with candles lit and the focus on those missing is a big moment and achievement for Missing People.
Brad - Development and Partnerships
Caring – not just the people we help, but to each other. It has a really good, inclusive atmosphere.
Supportive – The people who work here are a friendly group, they are always helpful and willing to give you advice.
Dedicated - People are prepared to go the extra mile when needed in their role.
My line manager has always encouraged me to develop and to learn more about the organisation, by doing job shadowing. This is also good for the charity as it gives you a wider over view of the organisation and helps you to gain experience in new areas that you might want to develop into, either as a volunteer or in a paid role.
Astrid - Fundraising and Communications
Emily - Development and Partnerships
Every day working at Missing People is different but one thing that always remains the same is the passion and dedication of all staff members who ensure that children, families and their loved ones who go missing are always supported. Being able to do a job that allows me to focus my energy into being a lifeline to children who need someone to listen to them is extremely humbling and a huge privilege.
I often find I learn something new at Missing People everyday. Whether it be learning from our colleagues or attending training, the opportunities are endless. Missing People give you the confidence to grow as a person and they believe in your skills and what you personally bring to the organisation.
I am proud to work for Missing People every single day but I always feel especially proud when I walk away from a Return to Home interview knowing that I have just given that child a safe space to talk confidentially about what is happening in their life.
Ian - Fundraising and Communications
I joined Missing People for a variety of reasons. I had personal experience of missing as a close family member ran away twice when I was growing up. I also suffered from depression myself and seriously considered running away a few times. I wanted to help people in a similar situation to get the support that they needed.
Volunteering and then working for Missing People, and being in such a friendly and supportive environment, has played a major part in my own recovery from depression. It has also brought greater meaning to my life and given me greater perspective too.
I honestly see people going the extra mile every day. Whether it’s someone on the helpline supporting a caller and helping them through the darkest of times, the media team ensuring that the appeals for missing people reach as far and wide as they possibly can, the policy and research team producing ground-breaking research and creating genuine change via parliament (such as the recently approved Guardianship Bill) or the staff, volunteers and fundraisers who cycle across the country, run marathons or do bucket collections.
I consistently feel proud to work at Missing People (see above for some of the reasons!), there are so many compassionate people all pulling together to do all they can to help missing people and their loved ones. On a personal level, I feel proud whenever a publicity appeal helps to ensure a person is found safe and well or enables them to get access to the support that they need.
Dottie - People
I joined Missing People because the ethos of volunteering here mirrored my own. It’s one of advocating the core importance that volunteers can bring to a team and how much more we’re able to achieve with their support.
To describe Missing People in three words, I’d say driven, open and humble. We’re driven to continually improve the services and support we offer. Everyone is open; communicating with each other and those involved. And through it all, everyone remains humble to the reason that we do what we do - to offer the best support possible to those effected by missing.
Working here, you quickly come to realise that the issue of missing - and the effects it can have - are so incredibly vast. It means you never stop learning and there are always opportunities to expand your knowledge. Whether it’s a training session provided by one of our supporters or a member of staff giving a lunch seminar on their field of expertise. A great example of staff and volunteers going the extra mile at Missing People is our Big Tweet event which happens annually on National Missing Children’s Day. Everyone comes together on social media for 24 hours to share as many appeals as we can for missing children and young people. It’s sugar filled, with lots of coffee, and is a huge achievement.
You won’t find a more committed workplace with everyone willing to roll their sleeves up. I’ve seen staff and volunteers take on 500 mile cycle challenges, run marathons and get out of bed at the crack of dawn to hand out flyers to early morning commuters at train stations. We don’t just talk about our mission; we go the extra mile to make it happen.
Nothing makes me prouder than our supporters who push themselves to their physical limits because they believe in us 100%. I always think of two sisters who “weren’t runners” but sent me a photo of them holding hands as they crossed the finish line at the Birmingham half Marathon. They said, “Throughout the time that our dad was missing there were numerous friends and family who supported us as a family, but there was also one very important charity who were there 24/7 and provided not only help with publicity to help find him but endless emotional support. Knowing that you are not the only person going through such a painful time, and that there are other families with their own experience of not knowing where someone is was a great help.”
My proudest moment since working at Missing People was watching the final performance of BGT on the telly last year. I was at home with my family (full of no less than 40 people) and there wasn’t a dry eye in the house – including me. I felt so many emotions, pride, sadness, joy and hope – and afterwards, my family had so many questions about what we do and how we go about doing it, I felt so honoured and humbled to be able to speak at length about our work. In the days that followed I also had many friends and family contact me asking me about BGT/our charity and saying how moved they were by the performance. It was a dazzling spotlight moment for our charity to be recognised in this way and I’m so glad that we got to be a part of it!
Josie - Policy and Research
One of my favourite things about Missing People is that everything we do is grounded in the issue of missing and the services we can provide. The Services team regularly share stories about people we have been supporting and although this can be sad, it really helps to remind me why what we’re doing is important. It’s especially lovely to hear stories of our staff helping to get someone back in touch with their family after months or years of absence.
Missing People is compassionate, fun and hectic! Some of the reasons to work at Missing people are the people (staff here are amazing!); the cause – you will come to understand how terrible missing can be and how brilliant it is when we’re able to help; and the cakes and sweets which regularly appear in the office!
Jane - Development and Partnerships
The best thing about working for Missing People is working with such dedicated, hard-working and friendly people.
I would describe Missing People as amazing, innovative, and employee-centred.
Three reasons to join Missing People:
1. I have never worked anywhere like Missing People. I feel so appreciated and supported in everything I do.
2. Missing People use innovative work to help support children and families everyday.
3. Missing People have amazing benefits such as the pension scheme and holiday allowances.
My role involves completing return home interviews with Children when they return from a missing episode. Professionals, Parents/Carers, and Children often feedback to myself about how impressed they are with the Missing People services. I am continuously told on a daily basis about how Missing People change people’s lives for the better.
It is difficult to write down my proudest moment of working at Missing People because these happen on a weekly basis. These include; when a child engages in a return home interview after being told they would not, empowering children and families to gain support when they need it the most, and helping to safeguard children so they are safer and happier. It didn’t take me too long to realise that Missing People is different from any other charity I’ve worked for. We do a lot with very little resources – and I’m constantly humbled by the scope and value of what we do. I love coming into work each day (and not only because the staff are amazing!) – it’s so rewarding to contribute to our role as a lifeline for those missing and their families left behind.