An Introduction to SafeCall for professionals in England and Wales

Learn about how SafeCall, the national, confidential and anonymous support service for young victims of county lines, their families and professionals can support you, the young people and families who you work with.  

About this event

22nd March 2024, 1-2:30pm

The deadline to sign up for this event is 11am on 22nd March 2024

Missing People have been contracted by the Home Office to provide the SafeCall service to young people, parents, carers, family members and professionals. SafeCall is a national helpline and support service for individuals who have been affected by the issues of County Lines, Child Criminal Exploitation and Missing.

Missing People have created a series of webinars aimed at sharing knowledge with and providing advice to professionals about these issues, their impacts and introducing the SafeCall service and how we can help professionals, young people and families in your area. The first of these events will be a national event, followed by regional based sessions each month.

“When I spoke to [SafeCall worker] I was a blubbering mess, I was exhausted and didn’t know what to do. She was reassuring, that I wasn’t alone and …she helped me in that really tricky time when my son was missing for 2 weeks.”

Feedback from a SafeCall parent/carer

“I know I can talk to you about anything, and you will give me the best advice.”

Feedback from a SafeCall young person


This 1.5-hour session is designed to inform professionals through the following agenda:

  • Introducing the SafeCall service, who the service is for and the different types of support offered
  • Understanding the impacts and needs of CYP and family members who have been impacted by CCE and County Lines exploitation
  • Discussion around how SafeCall can support young people and families in your area, this will also involve the use of case studies and feedback from those who have accessed the service
  • Explaining SafeCall for professionals, how we can support you and your organisation, and how to make a referral into the service
  • Missing People’s services – other support services offered by Missing People Charity, relevant to your region
  • To meet other professionals in your region who are working with those affected by County Lines exploitation
  • Opportunity for discussion about the regional picture of County Lines and CCE

Who should attend?

This virtual session has been designed for professionals working with anyone who has experienced / been affected by the issues of Missing, Child Criminal Exploitation or County Lines.

This session is for any professionals in England and Wales who feel that they would benefit from learning about the SafeCall service.


If you have any questions about this webinar, please contact 


This is a free event. Please complete the booking form to secure your place. You will then receive a booking confirmation email and the Teams invite and joining instructions for the event will be sent to you separately.

An Introduction to SafeCall for professionals in England and Wales Booking Form

(1 being not knowledgeable, 5 being very knowledgeable)

Sign up to be a Digital Search Hero

We have launched a regular email so that you can be aware of new missing person appeals and share them far and wide! We are also calling on all Heroes to be the eyes and ears for Missing People on the ground. Your sighting of a missing person could make a difference in a crucial time.