Someone I know is missing

A lifeline when someone disappears

We are here to help if someone you care about has gone missing. Missing People offers emotional support and practical advice to the friends and family left behind during a disappearance. We can also help if you have lost touch with a member of your family.

Missing People's helpline 116 000 is free, confidential and available 24/7. If a friend or relative has gone missing and you would like support and advice, please contact us.
Our caring and highly trained staff and volunteers will discuss your options and try to help you to get you the support that you need. If you’re worried about the safety of a missing person, we would encourage you to contact the police as a first point of call.

These pages contain details of the services we provide to families and friends of missing people.

Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


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