How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


We know that during the current COVID-19 outbreak, it feels less safe than ever for people to leave home, or think about going missing. If you have a loved one away from home we understand you may be more worried about them than ever. 

We’ve put together the following tips in case they’re helpful in these difficult times... 

If you have a loved one who is missing or away from home:

If you're worried about a loved one going missing during COVID-19:

  • Many of us will be feeling anxious about the current situation, including people in your family and peer groups, and this may be affecting their mental health. Talk to them about COVID-19: make sure that they feel able to talk about their concerns, that they understand the social distancing guidelines, and talk through any new expectations on you all. Keep in mind that this is a particularly difficult time for those with pre-existing mental health conditions or additional needs. Changes to routine, being allowed outside, and seeing friends are difficult for everyone, but might be even more so for them.  

  • The charity Mind have developed a range of resources for people who are struggling with their mental health during the COVID-19 outbreak. They might be useful for you or you could share them with a loved one that you're worried about.

  • Share the details for our confidential, 24/7 Helpline with anyone you may be concerned about who is struggling or feeling overwhelmed if you feel that they might want to leave home or be at risk of going missing. 

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