How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


Though much of the guidance and help we provide is applicable to any missing person case, whether in the UK or abroad, there are some aspects which are different when a person goes missing abroad.

The guidance sheet below is designed to deal with the specific issues that may arise when a loved one goes missing outside of the UK and gives details of the specific agencies that should be contacted in this instance.

This guidance was produced in partnership with the charity Missing Abroad.Download 'What to do if someone goes missing abroad' guidance sheet

Whilst the information on this page has been provided in good faith, it should not be taken as legal advice. For information tailored to your individual circumstances, please contact your police force, solicitor or an advisory organisation as appropriate to your query. Call us on 116 000 and we can help put you in touch with organisations who can help.

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