How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


London Carol Service 2018

The London Carol Service, hosted by Sir Trevor McDonald, takes place on Monday 10 December at St Martin-in-the-Fields, Trafalgar Square and starts at 6.30pm. Please book your free seat below using the promotional code provided by our Services Team.

If you would like to attend the family event before and/or after the service, or would like to place a message to your missing loved one within the Order of Service, please also complete the form at the bottom of this page once you have booked your ticket.

If you haven't received a promotional code, please contact our team on 116 000 or This email address is being protected from spambots. You need JavaScript enabled to view it.


Carol Service Family and Friends

Your full name(*)
Please let us know your name.

Your email address(*)
Please let us know your email address.

Optional message to your missing loved one for the Order of Service (20 word limit)
Please enter the optional message to your missing loved one for the order of service (20 word limit)

Use the photo we have on file for your loved one?
Please select a use the photo we have on file for your loved one?

Total number of guests
Please select a total number of guests

Which events are you attending?
Please select a which events are you attending?

Dietary requirements of guest one
Please select a dietary requirements of guest one

Dietary requirements of guest two
Please select a dietary requirements of guest two

Dietary requirements of guest three
Please select a dietary requirements of guest three

Dietary requirements of guest four
Please select a dietary requirements of guest four

Any other requirements
Please enter the any other requirements

Have you booked your Carol Service tickets?
Please select a have you booked your carol service tickets?

Confirm you're not a robot(*)
Please enter the confirm you're not a robot

We will hold your dietary requirement information only for the purposes of this event.  We will not share it and it will be deleted once we have used it.




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