How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


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Carol Services

This year we will have two very special Carol Services, in London and in Edinburgh to remember those who are missing, or have been missing, this Christmas.

The event is filled with heartfelt tributes from families of missing people, readings and songs, and is a chance for all to come together and be with families that share in the experience of having a missing loved one.

Please contact us on 116 000 or This email address is being protected from spambots. You need JavaScript enabled to view it. to request a family code to reserve your free seats.


Our London Carol Service takes place on Monday 9 December, at St Martin-in-the-Fields. We have limited space for families, so we're able to offer families and friends of missing people up to 4 free seats per family. You are welcome to reserve further seats at the usual cost; please state that you are a family member at the time of booking so that we can seat you with other families.


Our Edinburgh Carol Service takes place on Wednesday 11 December at St Andrew's & St George's West Church:

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