How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


London Carol Service 2017

Join us at one of our very special Carol Services to remember those who are missing this Christmas - with tributes from families of missing people.

The London Carol Service on Monday 11 December, at St Martin-in-the-Fields, Trafalgar Square, starts at 6.30pm.

All of the free tickets for families with missing loved ones have now been reserved however you are still very welcome to join us and can do so by booking your ticket here.

If you would like to reserve your free space for our Edinburgh Carol Service on 12 December, please click on this link and you will be taken to the booking page.

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