How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


All of our services are accessible via one number: 116 000

Call or text 116 000. You should be able to call or text us even if you have no credit on your phone

Calling from outside the UK? You can contact us on +44 208 3924545

Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Write to us at Freepost Missing People. This is the only address you need and you do not need a stamp. 

It’s free, confidential and you can call it anytime night or day, we’re available 24 hours a day.

Our phones are answered by staff and volunteers who are highly trained and specialise in supporting the families and loved ones of missing adults and children. There is always at least one supervisor available to assist at any time and we have access to an interpretation service to facilitate contact with non-English speakers. Our team will listen and understand your unique situation. They have the expertise to help you through a difficult time and to talk to you about practical issues you may face, for example with legal or financial barriers when a loved one is missing. 

We’re here so you have someone to turn to, whenever you need. It might take just one call or you might need to call us many times. However long it takes for your loved one to return, we will be there for you, every step of the way.

We won’t judge you. We won’t tell you what to do and we won’t force you to do something that you don’t want to do.

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