How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


Currently, there is no legal system in place which enables families to become formal guardians of their missing person’s affairs. However, new legislation was passed in April 2017 which means that families will be able to do so in the future. The government have suggested that the new law will be enacted in July 2019 at which point families will be able to start making applications.

You can find out more about guardianship and our campaign for the new law here. Missing People will be working with families to ensure that the process and guidance for this new system will work for everyone that might need it. If you would like to be involved in this process please This email address is being protected from spambots. You need JavaScript enabled to view it..

Until this new system is working, we know that families may wish to manage a missing relative’s affairs so that they are kept in order should they return.  We have compiled guidance explaining and detailing ways you might go about managing your missing loved ones affairs during this time.

Download 'Dealing with a missing person's affairs: Mortgages'.

Download 'Dealing with a missing person's affairs: Joint Mortgages'.

Download 'Dealing with a missing person's affairs: Life Insurance'.

Download 'Dealing with a missing person's affairs: Banking'.

Download 'Dealing with a missing person's affairs: Benefits'.

In some situations your local MP could be a source of help and advice.

Download our Guidance Sheet on 'How your MP could help'.

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