How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


Article Index

Below are guidance sheets on the presumption of death systems in place in Scotland, Northern Ireland, and England and Wales (as the law in this area differs across the United Kingdom, there is separate guidance depending on where a family lives). There is additionally a sheet on the so-called ‘seven year rule’ when dealing with a missing person’s affairs, as whilst this time period does have significance, there are cases when a person’s affairs can be resolved much sooner, or later, than seven years. 

Download 'Presumption of Death in England and Wales (2016 update)'

Download 'Presumption of Death in Scotland'.

Download 'Presumption of Death in Northern Ireland'.

Download 'When can a missing person be presumed dead: The seven year rule?

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