There are people who can help...
Many issues or problems may have caused you to find yourself in this situation.
We understand that it can be very complicated and there might not always be an easy solution. You may have relationship problems, financial worries, be suffering from domestic abuse, have mental health issues or drug or alcohol dependency which you’re struggling to cope with.
There could be one major issue that is making you want to leave home, or a series of problems which have mounted and left you feeling this way.
You can talk to us any time, night or day.
Our 116 000 helpline is free from mobiles (even if you have no credit) landlines, and phone boxes.
If you’re not ready to talk, we have created a directory of organisations which specialise in helping people with some of the issues you might be facing. You can either work you're way through these pages by clicking the 'Next' button at the bottom of the page or click on the page title which is most relevant to you on the right hand side of this page to go directly to the information you need. Alternatively, you can download a PDF of this directory, to print and keep at home or on your computer.
We're not here to tell you what to do. We're here to help you find the resources you need to stay safe, and to support you through this difficult time."
- Shane, Helpline Supervisor
If you're having relationship problems at home - wither with a partner or other family members there are organisations that may be able to help.
National Health Service (NHS)
Individuals, couples and families can refer to the NHS for couselling and psychological support.
Tel: 0845 4647
Relate offers advice, relationships counselling, sex therapy, workshops, mediation, consultations and face-to-face support for individuals and couples with relationship difficulties. Whilst Relate charges for their services, a number of free resources can be downloaded from their website.
Tel: 0300 100 1234
If you have left or are thinking of leaving due to debts or other financial problems there are a number of organisations who will be able to help you free of charge, and provide you with the advice and support you need to find a solution.
Citizens Advice Bureau
Citizens Advice Bureau can provide help with a variety of financial issues. They provide extensive online guidance, face-to-face help at local branches throughout the UK, and telephone support.
Tel: 0344 4111 444 (England) or 03444 772 020 (Wales)
StepChange Debt Charity
StepChange Debt Charity is a charitable organisation which provides debt and money management advice through a free and anonymous service.
Tel: 0800 138 1111
This Government website has practical information on a range of financial topics, including managing money, benefits and debt.
Tel: DirectGov run a series of freephone helplines, open Monday- Friday 8.00am- 8.00pm and Saturdays 8.00am- 4.00pm unless otherwise stated.
Tax credits: 0345 300 3900
Child benefits: 0300 200 3100
Income tax: 0300 200 3300
Bereavement: 0345 606 265
Probate and inheritance tax: 0300 123 1072
Money Made Clear
This organisation seeks to help with financial matters by giving clear, unbiased financial advice to help people make informed choices.
Tel: 0300 500 5000
The England Illegal Money Lending Team
This organisation investigates and prosecutes illegal lending and any related activity. They run a 24/7 hour confidential hotline for people to report illegal lending to trained investigators.
Tel: 0300 555 2222 (24 hours) or Text: ‘Loan shark (+ your message)’ to 60003
Shelter offer free advice about housing for people who need help, but don’t know where to turn.
Call Shelter on 0808 800 4444
A number of mental health issues, including depression, may have led you to leave, or consider leaving, your family and friends. Speak to your GP about the options open to you, alternatively NHS Choices has an extensive list of organisations that can provide you with support and resources to overcome these difficulties.
Samaritans provides confidential emotional support 24/7 to those experiencing despair, distress or suicidal feelings.
Tel: 116 123
SANE runs a national, out-of-hours helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers.
Tel: 0300 304 7000
Campaign Against Living Miserably (CALM)
The campaign against living miserably (CALM) was set up to reduce the high suicide rate amongst men under 35. It is a campaign and charity targeting young men with a helpline, magazine and online community, but CALM listens to anyone who needs help or support.
Tel (nationwide): 0800 58 58 58
Tel (London): 0800 802 5858
Our helpline and webchat are for men who are down or have hit a wall for any reason, who need to talk or find information and support. We're open 5pm–midnight, 365 days a year. Please note: Our texting service is no longer available. If you are in need of text based support, please use our webchat facility by following this link
Drug and alcohol abuse
Problems with drugs and alcohol can lead to people drifting away from family and friends, there are a number of organisations who can provide advice and support if you find yourself in this situation.
Tel: 0800 9177 650
Tel: 0300 999 1212
If you are running away from abuse you may consider contacting the police. In addition, the following organisations may be able to provide advice and support.
National Domestic Violence Helpline
The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women's Aid and Refuge is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.
Tel: 0808 200 247
MALE (Men's Advice Line and Enquiries)
MALE provide a range of services for men experiencing domestic abuse.
Tel: 0808 801 0327
Victims of crime
Victim Support are a national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected across England and Wales
Tel: 0808 16 89 111
I’ve drifted out of contact
People Tracer Victim Support
People Tracer searches both past and present edited Electoral Roll and its People Tracer Register database. All People Tracer Register records will contain the person’s name and address. People Tracer charges a fee for this service.
Tel: 0800 001 5856
The Salvation Army Family Tracing Service
The Salvation Army will trace family members (including husband and wives, but not friends or partners) and will search for someone if you have been out touch for many years. They require a full name and date of birth. The Salvation Army has offices all over the world.
Tel: 0845 634 4747
This guidance has been produced with the kind assistance of the Missing Persons Bureau