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In November 2016 we launched a new project in partnership with Royal Mail. 

Message Home is one of our longest-running services for missing people and offers them the ability to send a message, via our helpline, to a loved one. This new project allows them to do this by post for the first time. 

We are circulating pre-addressed cards to our partners around the country which can be written in, sealed and returned to us at Freepost MISSING PEOPLE. 

When we receive the cards, we will get in touch with the sender through their preferred channel and, after asking a couple of questions to confirm their identity, we'll take details of their message. We will then contact their family member or loved one to establish if they are happy to receive a message. If they are, we will pass the message and offer an opportunity to return a message.

The cards will also contain information about how people can contact our free, 24/7, confidential helpline.

If you would like to order some of these cards, or have any questions about the project, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 020 8392 4511.

We’ll be shouting about this project across our website and social media so please join us using the hashtag #HomeForChristmas. 

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