Police Services and Local Authorities

Family Guidance

If you feel it is appropriate, please direct families of missing people to our family guidance pages, which offer advice and information about what to do when a family member goes missing. 

The charity Missing People has 25 years’ frontline experience and provides a range of services for police handling missing person investigations and local authorities, including taking referrals for family support, making Publicity Appeals and sending supportive text messages to missing children and adults (TextSafe®).


TextSafe®is a way for us to reach out to a vulnerable missing child or adult and let them know that our confidential helpline services are available to them. By requesting a TextSafe®, you are triggering a text message which will be sent to their mobile phone explaining how they can get in touch with us for free, 24/7.

The text is sent from Missing People rather than from the police. Therefore, those who might be hesitant to contact the police still have access to assistance from a ‘neutral’ confidential charity. It may be that as a result of getting in contact with Missing People, the missing person then decides to initiate contact with the police, their family or social services. Therefore, as well as providing a crucial safeguarding role, TextSafe® is also likely to reduce the number and duration of missing episodes. 

To receive our one-page police guide on how to request with minimal effort a TextSafe® from your .pnn.police.uk email address or through your COMPACT System (if you have one) please email Missing People at This email address is being protected from spambots. You need JavaScript enabled to view it..  


Contact Us