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A lifeline when someone disappears

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Runaway Helpline has been supporting young people for many years and is run by Missing People. Until now, Runaway Helpline has supported young people who need our help on the phone 116 000, by text and via email; This email address is being protected from spambots. You need JavaScript enabled to view it.  but today we’re launching our new online1-2-1 Chat support service just for young people.

We know that sometimes it can be difficult for young people to pick up the phone and speak to someone about how they’re feeling. Wanting to run away from home can be difficult to put into words and some young people might find it easier to write it in a message. At Runaway Helpline we already support young people who contact us through text or email but for the first time we will be able to stay with them on a chat and have a full conversation about what’s going on for them and how they’re feeling. They won’t have to wait for our response because we’ll be right there with them.

We’ve listened to what young people want and created a service with their needs in mind, where they can get all the support they need from us in a way that’s comfortable for them – in an instant messenger chat.

1-2-1 Chat is here for young people who are thinking about running away, have already run away, or have been away and come back. They can also chat with us if they are worried that someone else is going to run away or if they are being treated badly or abused.

The 1-2-1 chat will be open every day from 2:30-9:00pm and young people can access 1-2-1 chat support by going onto the Runaway Helpline website:, and looking for the little pink button saying “Chat with us.”

1-2-1 chat support is brilliant for young people because:

It’s completely private - No one around you can hear what is being said and we can chat anywhere, as long as you have internet connection. We will keep what we're told confidential.

You can stay anonymous – We won’t know who you are unless you decide to tell us. You can give us a nickname instead of your real name and we won’t even be able to hear your voice!

There’s no pressure – The conversation can go at your pace and there won’t be someone at the other end of a phone expecting you to answer straightaway. You can take your time and think about what you want to tell us.


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