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A lifeline when someone disappears

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Every year, Missing People’s Home for Christmas Appeal looks to raise enough funds to keep its 24/7 crisis team available between Christmas and New Year. The charity has welcomed a £11,000 donation from Royal Mail, which will help keep its free helpline open from Christmas Eve to Boxing Day.

The charity's crisis support line, which can be contacted by phone, text and email is operated by staff and volunteers and is available year-round for people in crisis who are missing or missing a loved one.

For three years, Royal Mail has been supporting the charity, which runs the only helpline in the UK for those who are missing and their families. Since then, the company has helped find missing people through their innovative alerting system which informs postmen and women on the ground if a high risk missing person is believed to be in their area. To date, over 150 alerts for missing people have been issued to Royal Mail’s hand-held PDA Network, on business television screens and on Of those appealed for, 114 people have been found safe and well.

In addition to alerts for high risk missing people, the company has committed to supporting the national Child Rescue Alert system, which is run by Missing People, in partnership with the National Crime Agency and technology company Groupcall for the third consecutive year.

Jo Youle, CEO at Missing People said: “For those of us fortunate enough to have our loved ones close by, or in contact, over the festive period, it’s hard to imagine how painful it can be for families left desperately missing someone they love. 

“Our brilliant team will be here at Missing People HQ throughout the festive period to listen and support and it’s thanks to Royal Mail that the lights will stay on throughout what can be the hardest days for many families missing a loved one.

“Over the last three years, financial and operational support from Royal Mail has transformed our ability to find vulnerable missing people fast. I’m thrilled that they have chosen to support our Home for Christmas Appeal this Christmas”.

Lily Heinemann, Head of Corporate Responsibility & Community Investment at Royal Mail said: “Royal Mail is proud to support the Missing People crisis support line this Christmas. Helping those missing and their loved ones really is the best gift Royal Mail can deliver this Christmas”. 

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