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Opt in FAQs

  • Why are you asking me to opt-in?

    The General Data Protection Regulation (GDPR) means that we can only contact you if you have actively told us you would like to hear from us. We cannot assume that by engaging in contact with us when you make a donation, for example, that you would like us to get in contact with you again. These opt-in questions allow you to choose how you hear from us, for example by email, text, post or phone, and give you the ability to opt-out now or later if you change your mind. Of course, we very much hope that you’ll stay with us.

  • How do I opt-in?

    Fill out the form and your preferences will be stored securely along with your contact information. You can choose from email, text, phone or post – it’s your call. When you opt-in, we’ll ask you to provide your postal address so that we can be sure to identify you properly on our database. Even if you’re opting-out of hearing from us by post, we’ll need your address to make sure we record your preferences correctly.

  • What if I change my mind?

    To change your preferences simply fill in the form again selecting or deselecting the means of communications you prefer. You will have to provide your postal address so that we can be sure to identify you properly on our database.

  • I’ve already provided my opt-in preferences

    If you have already provided your opt-in preferences and details and you do not want to change them then, on most forms, you can tick a box to avoid spending time unnecessarily. More information about what how we handle your data can be found in our Supporter’s Promise – which also tells you how to provide feedback or make a complaint – and our Privacy Policy.