We will only contact you in a way that you are happy with. If you tell us you’d prefer for us to contact you in a different way or don’t want to hear from us again, we will respect your wishes.
We will always be thankful for your donation. And we will not put any undue pressure on you to make a donation. If you do not want to give, or wish to stop giving, that’s ok by us. If you need extra support, we promise to take special care. We always have. We will ensure anyone working on our behalf does so too.
We will keep your personal information safe. We will not sell or share your personal details with other charities. We never have. Your personal and financial information is held securely and in accordance with the Data Protection Act . Our Privacy Notice describes your data-related rights and how we look after your data.
For every £5 you donate to Missing People, £4 helps us to find missing people and support their loved ones, and £1 helps us to raise the next vital £5. It has significant value. Your investment helps make the charity sustainable. We will let you know how your support is making a difference and answer all your questions about our fundraising, as much as we are able.
We adhere to the regulations of the Fundraising Regulator, in fact, we believe we will exceed it by striving for the best. We will ensure that any professional fundraising agencies working on our behalf follow our high standards and we will monitor their work closely.
Feedback from our supporters is important. If you have a suggestion to make or even a compliment to share we will welcome it. If you are unhappy about something please tell us so we can make it right. Should you wish to get in touch or make a complaint please email: firstname.lastname@example.org or call, free, on 0800 MISSING (64 77 464).
If we cannot resolve your complaint, we accept the authority of the independent Fundraising Regulator to make a final adjudication. To find out more, please visit the Fundraising Regulator website.
See our Privacy Notice (LINK) for further information.