121 chat volunteer

Please note this volunteer role is not currently open for recruitment. However, please feel free to apply and we will contact you when recruitment has opened.

What you’d be doing

As a 121 chat volunteer, you would be providing support via instant messaging to vulnerable people who are affected by missing. They may have left home, be thinking of leaving home, or have a loved one who is missing.

Qualities/Experience/Skills needed

• No prior support experience needed
• Good communication, empathetic and non-judgemental
• Passionate about supporting vulnerable people
• Comfortable with computers

What this role can offer you

• Utilise skills you already have, or learn new ones, in communication and supporting vulnerable people
• Experience a rewarding volunteering experience where you can make a real difference
• Join a lovely team of likeminded volunteers and staff
• Full training for the role will be provided. There will also be opportunities for further training to develop your skills and knowledge

Location and availability

• Central office in south west London – SW14 7JE
• Training for this role comprises of seven classroom sessions, seven online e-learning modules and four practical shifts. Therefore, you’ll need to commit to roughly one month of training prior to starting the role
• One four hour shift a week which can either be on weekday evenings between 6pm – 9:30pm or weekends between 2pm – 6pm or 6pm – 9:30pm
• We need volunteers to commit to this role for 12 months

Apply to be a 121 chat volunteer

If you have any questions about this position or the other roles available, please contact our wonderful team via volunteer@missingpeople.org.uk