Online Chat Volunteer (Remote)

Please note this volunteer role is not currently open for recruitment. However, please feel free to apply and we will contact you as soon as recruitment has opened.

Missing People is developing a new and exciting volunteer role for its award-winning helpline. For several years now, young people have been able to contact us via our online chat service for advice and support. We have secured funding to expand the hours and scope of this service, by opening for longer and helping adults too.

As part of this expansion, we have also developed a remote volunteering role to support these longer hours and wider service remit. Our hope is that by recruiting and training volunteers to operate the chat service safely from their homes, we can help more vulnerable young people and adults, as well as reaching volunteers across the country we wouldn’t normally – for reasons of geography – be able to recruit.

What you’d be doing as a volunteer

Using Missing People’s software easily accessible via your own home laptop or computer, you’ll support the children, adults and young people who contact us via our Online Chat service.

  • You’ll learn how to communicate sensitively and empathically, via chat, explore and understand people’s situations and circumstances and assist them in getting the help they need.
  • You’ll be hearing from young runaways and missing adults, as well as those people who find themselves stuck and in need of guidance.
  • With the support of an experienced supervisor, you’ll help people who are away from home reconnect with their families and support networks in a safe way and be a lifeline to many others.

Qualities/Experience/Skills needed

  • No prior support experience is necessary for this role as full training will be given
  • A good communicator, empathetic and non-judgemental
  • Passionate about supporting vulnerable people
  • Comfortable with using computers – you will also need your own PC or laptop, or one that has an account that is secure and not used by anyone else
  • It’s essential that any support work you undertake is offered in a quiet, private space that is not used by anyone else
  • An enhanced DBS check and references are also required to carry out the role

What this volunteer role can offer you

  • Comprehensive training over an 8-week period that can be undertaken privately in an online setting, plus a series of Zoom meeting with other volunteers, facilitated by experienced helpline staff where you’ll discuss what you’ve learned so far.
  • Through our volunteering program, you’ll be supported by the Volunteer Coordinator, who will guide you through your time at Missing People.
  • You’ll be offered regular support sessions and further opportunities to engage with the charity, as well as receiving invitations to additional training and information sessions.
  • You’ll be part of a passionate team of volunteers and staff and we hope you’ll have a rewarding volunteering experience where you can make a real difference.

Location and availability

  • This role is currently exclusively home-based
  • One shift a week. Either 14:15 – 17:30pm or 18:30pm – 21:45pm on either weekdays or weekends
  • This role requires a minimum commitment of 12 months
Apply here


Find out about our other volunteer roles.