Paul joined the charity as Operations Manager in the Services Team in 2011, having previously been a volunteer on the Message Home and Runaway Helplines. He became Head of Helplines in 2018 and is responsible for the delivery of Missing People’s 24/7, award-winning helplines. He oversees helpline training, resource planning, team welfare, caller care and safeguarding.
Helen has led a variety of service delivery and development roles since joining the charity in 2008. This has included leading the missing children’s team, coordinating and managing the Helplines, family support delivery, Lost Contact Service, Publicity service, Aftercare team and Counselling service.
In 2011, she became a Churchill Fellow, having been funded to travel to Australia to learn and develop best practice in family support and counselling provision for people missing a loved one. This leads to the setting up and developing the ‘ ambiguous loss’ counselling service for families who are missing someone, which is unique internationally to the charity. Helen also created and trialled counselling and practitioner training around working therapeutically with people experiencing ambiguous loss. Helen won the Marsh Award in 2013 for ‘outstanding achievement’ in working with children and families’ as recognised by Barnados for this work.
Helen set up the chat service for young people who are running away and has brought a digital focus into general service delivery. This involves leading user journey work for the charity looking at the needs of people accessing our services, developing website resources, increasing digital accessibility to services and supporting virtual forums and groups for family peer support.
She is currently leading the operational change to a new integrated database and communications systems at the charity. Helen is a passionate trainer and speaker covering the issues and needs of missing people, young people and those missing someone.
Amy leads the cross-organisational development of Missing People’s award-winning support communities and services into an ever-growing and evolving digital framework. She harnesses years of experience bringing supporting people and technology together.
Amy joined Missing People as part of the Services team in November 2011, bringing experience of working within; Homelessness, Domestic Abuse Support, Women’s Rights and Welfare Advice. She previously had her own media company, specialising in web design and photography. Amy has always led technological revolutions wherever she has worked.
Becca has led on a number of new initiatives whilst at the charity including the development of Missing People’s Return Home Interview services in partnership with local authorities and police partners which provide vital support to missing children and their families. She also led the service set-up and pilot of Missing People’s SafeCall helpline funded by the Home Office, which provides emotional and practical support to victims of child criminal exploitation and their families. Additionally, Becca pioneered Missing People’s partnership and training services working directly with partners across the UK. Through this channel, she drove initiatives to provide training and consultancy services across health, social care and policing. This included programmes of work on a range of issues related to missing, including mental health, exploitation and homelessness to improve statutory responses to missing persons.
Josie has worked at Missing People since 2012 in a range of different roles across the organisation. She has led the charity's policy work since 2016 including supporting the Guardianship (Missing Persons) Act through its journey to become legislation; working on the APPG for Runaway and Missing Children and Adult's Inquiry into Safeguarding Missing Adults who have Mental Health Issues, and subsequent work to develop a national, multi-agency framework; advocating alongside families of victims for a better response to child criminal exploitation; and working with previously missing people and their families to better understand how the professional response to missing needs to improve across a range of agencies. In her Partnerships role Josie supports the charity's development of relationships with police forces across the country and the identification and sharing of good practice with all relevant agencies.
Josie also Co-Chairs the English Coalition for Runaway Children.
Whilst at the charity, Jane has led research into missing children, trafficking, exploitation and county lines, working with other charities and academic partners on these issues. Working with UCL and ECPAT UK, Jane led on the research Still in Harm's Way, a research project evidencing the strong links between going missing and trafficking: the research found that over 1/4 of trafficked children go missing from local authority care. She also led on All of us were broken, ground-breaking research about the impact of child criminal exploitation on the families of exploited children. She has also worked on evidence gathering about a range of issues related to missing, including mental health, homelessness, loneliness and multi-agency responses to missing people and their loved ones. In previous roles, Jane has conducted research into the care system, homelessness, sexual violence in conflict situations, and survivor's rights, with research findings being used by government policymakers and in the UN.
Georgia is responsible for leading the Marketing and Communications team at Missing People, managing special projects and championing the growth of digital across the organisation. Most recently, she project managed the year-long development of Missing People’s new charity website, which transformed the space into a digital source of support for missing people and their families. Georgia oversees all areas of marketing, PR and brand; delivering key messages and campaigns designed to educate and inspire public and stakeholders, and grow the charity’s network of supporters.
Georgia’s team is responsible for the publication of missing person appeals, utilising award winning partnerships to amplify the reach of appeals and help missing people to reconnect or be safe.
Georgia has worked in the Third Sector since 2011, holding roles in fundraising, volunteering and communications. For six years, Georgia co-directed a creative Social Enterprise for young people based in Buckinghamshire.
Remi is a family support manager at the charity, and in their role, they support all of those that have been affected by a loved one going missing, as well as supporting families when a loved one return. The areas that that lead on ambiguous loss, the impact of a missing incident, providing practical and emotional support. They have a focus on building the community around families through online and in person events. They also manage the counselling service, and the Safecall service which is a specialist support service for all those that have been caught up in county lines, child exploitation, and those that go missing when they are being exploited. They do not want to talk for the families but can share their experience and understanding of missing through their work.
Jane began working at Missing People as a Return Home Interview Worker in May 2016 and developed her skillset with a particular focus on safeguarding, operational management, and strategic planning to become a Local Services Manager in March 2018. Since then, Jane has managed various Missing People services including; Safecall, training and conferences, and police partnerships. Jane moved into the role of project management in August 2018 and has since managed ‘Search Dog Heroes’; a project helping to find the most high-risk missing people in the UK through the use of trained ground-scenting dogs. In addition, Jane manages ‘Is This Ok?’; a project supporting children and young people who are currently experiencing or are at risk of CSE/CCE, through a digital chat-bot and one-to-one chat system. Jane is also part of the Business Development Team, helping to win and secure statutory income for existing and new Missing People’s projects and services.
Bethan is our single point of contact (SPOC) for all partnership work with the 43 police forces in the UK. She has worked closely in partnership with the police and voluntary search agencies on a number of key projects including Search Dog Heroes and the trial of adult return home interviews in Wales.
Bethan has an interest in seeking out and promoting good practice across the UK and leads on the work of the Charity’s Police Advisory Group.
Bethan also assists with policy work and has a particular interest in improving the response for missing adults with mental health issues.
