Our fundraising promise

Our supporters are at the heart of what we do. You help us to find vulnerable missing people, and to support families facing unimaginable heartache. In supporting us, you send a powerful message that you care about people and the society we live in. We will show you the same care and respect
  • We will be human

    We will only contact you in a way that you are happy with. If you tell us you’d prefer for us to contact you in a different way or don’t want to hear from us again, we will respect your wishes.

    We will always be thankful for your donation. And we will not put any undue pressure on you to make a donation. If you do not want to give, or wish to stop giving, that’s ok by us. If you need extra support, we promise to take special care. We always have. We will ensure anyone working on our behalf does so too.

  • Keeping your details safe

    We will keep your personal information safe. We will not sell or share your personal details with other charities. We never have. Your personal and financial information is held securely and in accordance with the Data Protection Act . Our Privacy Notice describes your data-related rights and how we look after your data.

  • Accountable and transparent

    For every £5 you donate to Missing People, £4 helps us to find missing people and support their loved ones, and £1 helps us to raise the next vital £5. It has significant value. Your investment helps make the charity sustainable. We will let you know how your support is making a difference and answer all your questions about our fundraising, as much as we are able.

  • We have high standards

    We adhere to the regulations of the Fundraising Regulator, in fact, we believe we will exceed it by striving for the best. We will ensure that any professional fundraising agencies working on our behalf follow our high standards and we will monitor their work closely.

  • Making a comment or complaint

    Feedback from our supporters is important. If you have a suggestion to make or even a compliment to share we will welcome it. If you are unhappy about something please tell us so we can make it right. Should you wish to get in touch or make a complaint please email: supporters@missingpeople.org.uk or call, for free, on 0208 392 4590.

    If we cannot resolve your complaint, we accept the authority of the independent Fundraising Regulator to make a final adjudication. To find out more, please visit the Fundraising Regulator website.

    See our Privacy Notice for further information.

  • Privacy of supporters data

    Our Privacy Notice describes your data-related rights and how we look after your data.

Thanks for taking the time to read this, get in touch below if you have any fundraising questions.

Contact us


Sign up to be a Digital Search Hero

We have launched a regular email so that you can be aware of new missing person appeals and share them far and wide! We are also calling on all Heroes to be the eyes and ears for Missing People on the ground. Your sighting of a missing person could make a difference in a crucial time.