Need help? Talk to us on 116 000

Free and confidential

Our helpline is open 7 days per week, between 9am and 11pm. If you are missing, thinking of going missing, or someone you know is missing, we’re here for you.

You can call or text us, even if you have no credit on your mobile.

This Helpline is for people who are thinking about leaving home, who are currently missing, who have a missing loved one, or families and young people affected by exploitation. Read what to expect from us here.


Free and confidential:

116 000


Free and confidential:

116 000


Free and confidential:

We're here to help

Our caring and highly trained staff and volunteers will discuss your options and try to get you the support you need. If you’re worried about the safety of a missing person, we would encourage you to contact the police as a first point of call. We provide 7 day per week emotional support for the duration of a disappearance.

We have access to the Language Line interpretation service to facilitate contact with non-English speakers.

If you contact us via text or email between 11pm and 9am, we will respond as soon as we can once we are open.

If you need help urgently, please dial 999 or 101.

Sign up to be a Digital Search Hero

We have launched a regular email so that you can be aware of new missing person appeals and share them far and wide! We are also calling on all Heroes to be the eyes and ears for Missing People on the ground. Your sighting of a missing person could make a difference in a crucial time.