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Need help? Talk to us on 116 000

Our free Helpline is open every day via call, text, and online chat for those who are missing, thinking of going missing, and their loved ones.

Free and confidential

We are the only UK charity providing a lifeline to those affected by a disappearance or thinking of going missing. Our helpline is open 7 days per week, between 10am - 10pm.

If you are missing, thinking of going missing, or someone you know is missing, we're here for you. You can call or text us, even if you have no credit on your mobile.

We are currently unable to respond to Text messages if you are using the EE network. Please call us or use our Online Chat instead. We are sorry this is currently unavailable and are doing all we can to fix it.

Call

Available from 10am - 5pm

116 000

Call us

Text

Available from 10am - 10pm

116 000

Text us

Online Chat

Available from 5:30pm - 10pm

Start Chat

We're here to help

Our caring and highly trained staff and volunteers will discuss your options and try to get you the support you need. If you’re worried about the safety of a missing person, we would encourage you to contact the police as a first point of call. We provide 7 day per week emotional support for the duration of a disappearance.

We have access to the Language Line interpretation service to facilitate contact with non-English speakers.

If you contact us via text between 10am - 10pm, we will respond as soon as we can once we are open.

If you need help urgently, please dial 999 or 101.

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