How counselling works

How it works

Our counselling is via telephone or video call; which means you don’t have to travel to a particular location to have a session. All you need is a private space to talk, at a time that suits you. We can talk through the process with you, so if you’re feeling unsure if counselling can help you, why not get in touch and have a conversation about it.

Ready to give counselling a go?

  1. Please complete our online referral form link to adults and young person form)
  2. We will read through the referral, and get back to you within 2 weeks. If it’s appropriate we will arrange a time for an assessment.
  3. On the first occasion you or your child speak to a counsellor they will describe how the counselling sessions work, you’ll agree the time and day the sessions will take place.
  4. An additional step for parents/ guardians of a young person wanting to receive counselling we are always able to offer conversations between them and the counsellor ahead of the sessions to ease everyone into the process. We have experience of this really helping everyone involved feel confident about the service.

If you aren’t sure if counselling is right for you, you can have a chat with one of the counsellors before deciding whether or not to go ahead. One of our counsellors would be very pleased to talk to you without the need for you to make any commitment. Please still fill in the referral form and you can explain your concerns.


Complete the referral form below, and we will contact you within the next 14 days.

Refer for counselling