Family Support team

Having a loved one missing is a traumatic experience. Speak to someone now who understands and who can support you through it every step of the journey.

About our Family Support service

Alongside our 24/7 helpline team, we have a few dedicated specialists who deal specifically with those who are affected by someone going missing.

You may have used our helpline, and feel as though you have received the support you needed. However, if you need more support, we can work with you longer term; for however long you need us. We can talk this through, and work out the best way to support you.

“Always a friendly and supportive response and happy to chat, offer advice or follow up actions on your behalf.”

We use the word ‘family’ to capture everyone who is impacted by someone going missing. No matter if you are a parent, sibling or friend, we are here to help you.

How we can help

We will begin with a conversation with you to better understand how we can tailor your ongoing support and keep your needs in the centre.

Whatever stage you are at in your journey, we can support you via:

  • Practical guidance on how to publicise your missing loved one
  • Emotional support to talk about your experience
  • Advocacy and referrals into additional services, such as counselling.

If you haven’t already been asked if you would like a Family Support Worker, or you feel you could benefit from speaking to the same person regularly, please let us know.

If someone in your family already has a Family Support Worker, you are also able to have your own support. You may want to speak to the same person, or you may find it more helpful to have someone different. Everything you talk about will be confidential; we never share what one family member has said to us, with anyone else.

Talk to us

Our helpline team are here 24/7, for free and in confidence. We can talk through these options with you, and if you feel ready, help you to take the first steps.

Talk to us