Our free and confidential helpline is available 7 days a week, from 10am - 10pm. It’s here for both people who want to or have gone missing, as well as families and friends who are worrying about someone. You can contact us by text or phone, for free and in confidence.

Information you might find useful:

• Support for people who are away, thinking of leaving, or have come back
• Support for families and friends worrying about someone
• Returning home, reconnecting or sending a message
• TextSafe

Ongoing support is available specifically for families and friends who are worrying about a missing person or someone who has been found.

Information you might find useful:

• Having a Family Support Worker
• Joining our peer support forum
• Our community; supporting each other
• Support for parents and carers of exploited young people

Information about what it means to be missing, what your rights are and what help there is for you.  There is things here which might be helpful to read and organisations which might be of use to you.  

Some people prefer to read and find information for themselves, so people would rather talk it through. You choose.  We are here for you, call/text 116000

Information you might find useful:

• Am I missing and what does it mean
• How is your mental health?
• Things you might be feeling while you are missing
• How to return home, reconnect or send a message
• Services that could help you

If you have lost contact with a family member over time, we might be able to help try to reconnect you with them.

Information you might find useful:

• How it works
• Who it is and isn’t for
• Apply to Lost Contact

We’ve been supporting family members with creating, managing, maintaining and removing publicity for decades.

Information you might find useful:

• Create an appeal
• Keep the publicity going
• How to deal with the media

We offer a specialist support service for young people, parents and carers, who are affected by gang exploitation and county lines.

Information you might find useful:

• About exploitation
• Confidentiality
• How to apply for support

We offer tailored support specifically for young people who are away from home or thinking of leaving.

Information you might find useful:

• Advice for young people
• What happens when you contact SafeCall
• Worrying about another young person

The are many emotional impacts of someone going missing.

Information you might find useful:

• Keeping well while you wait
• Talking to others: how to explain what has happened
• Coping with missing as a child
• How can friends and family support someone with a missing person
• Talking to your loved one when they come home

There are often lots of practical things to do and understand when someone else goes missing, and when they return.

Information you might find useful:

• Dealing with the immediate practical impacts when someone goes missing
• Getting help from others
• Legal and financial information
• Guardianship (Missing Person’s Act)
• Presumption of Death
• Removing publicity for a missing person

Once someone has been reported missing, the police will be busy investigating the disappearance.

Information you might find useful:

• When and how to report someone missing to the police
• How the police search for a missing person
• What police do when someone is found
• What police do when someone keeps going missing

If you would like to capture your or someone else’s individual scent and store it in preparation for a possible disappearance, you can do this using everyday items you can buy or find at home.