We want to make sure that the charity is offering the people that use it what they need. We are always keen to hear what we could do differently and what new ideas are out there that might help. At the heart of Missing People, we believe that services are best developed by people with experience designing the change and leading our thinking.
To help improve our services, we want people with experience of going missing or with a missing loved one to collaborate and influence what we do. Previously, we have had people with personal experience as Trustees, staff and volunteers. We are always keen to talk to anyone who is interested in getting involved.
The group of family members meets around once a month virtually. They have most recently been helping develop this website, the guidance resources and plan get-togethers such as the Family Day.
Our research team and other academics often want to talk to people with personal experience to help develop services. If you would like to be involved in Research, check all opportunities here (link). Sometimes people with personal experience want to conduct academic research themselves as part of studies. We are always keen to hear about this and see how we can help.
Sharing feedback on services
We ask all people at the end of receiving our support about how they found the help we provided them. This feedback is valuable because our funders want to know we are getting it right for people, and when we are not, we need to know so we can make it right. We will seek your feedback at these times, but we also welcome your feedback at any time. You can tell us during a conversation or you can email us and let us know.
Complaints and Compliments
We love it when people say thanks and give us a pat on the back. It really helps us to keep going and makes some of the night shifts go a bit quicker. It is good for us to know we are getting it right. We also want people to be honest with us. If you need to complain about something we have done or not done for you, please do so. The best way if it is a small thing and you feel confident to say, is to tell the person who is helping you what the problem is. Simply ask them to record it as a complaint. Let us know at the time what you hope will change and if you want us to update you with what we have done about it. If you don’t feel able to tell the person, or it is after the event, we advise you to follow our Complaints Procedure (see link).
To get involved, please email firstname.lastname@example.org