How our helpline supports families and friends

We are here for emotional and practical support if you are worried about someone going missing or who is away.

What we can offer

“It means so much to know that the helpline is always there if you need it. I first rang it a few days after my son went missing, & have used it many times since, & it has helped in many ways.”

Our phones are answered by staff and volunteers who are highly trained and specialise in supporting the families and loved ones of missing adults and children. There is always at least one supervisor available to assist at any time, and we have access to an interpretation service to facilitate contact with non-English speakers. Our team will listen and understand your unique situation. They have the expertise to help you through a difficult time and to talk to you about practical issues you may face, for example with legal or financial barriers when a loved one is missing.

We’re here so you have someone to turn to, whenever you need. It might take just one conversation, or you might need to contact us many times. However long it takes for your loved one to return, we will be there for you, every step of the way.

I called the helpline many times in the early days and it was a lifeline to me at a time when I was very much bewildered. I spoke to someone who would listen and understand what I was going through. Having someone to talk to and the charity to provide me media appeals was so helpful. 

Contact details

All of our services are accessible via one number: 116 000

Call or text 116 000. You should be able to call or text us even if you have no credit on your phone.

Calling from outside the UK? You can contact us on +44 208 3924545


Write to us at Freepost Missing People. This is the only address you need and you do not need a stamp.

“Great to know that there is someone you can ring for help and advice, or even just a friendly ear, at any time of the day or night. Especially when at times it can feel like there’s no one you can talk to.”

Talk to us

Our helpline team are here for free and in confidence.

Talk to us

Sign up to be a Digital Search Hero

We have launched a regular email so that you can be aware of new missing person appeals and share them far and wide! We are also calling on all Heroes to be the eyes and ears for Missing People on the ground. Your sighting of a missing person could make a difference in a crucial time.