Our helpline

We're here 7 days a week from 9am - 11pm, for free and in confidence, for anyone affected by a disappearance.

About our helpline

The helpline is available 9am-11pm, every day. It is for people who are missing or thinking of going missing, as well as families and friends who are worried about someone. You can contact us by text, email or phone, for free and in confidence.

We’re here to listen, and to help you think through what to do next. We don’t judge or tell you what to do, and we can help you in times of crisis. And importantly, we’re free and completely confidential.

We’re here to support you, for free and in confidence. Call or text 116 000.

Talk to us


We are good at listening. We can help you think through what to do next. We can get help for you in times of crisis. We don’t judge. We won’t tell you what to do. We are confidential and free. We have different ways to get in touch. Read what to expect from us here.

For young people

Our Runaway Helpline offers support and guidance for young people who have or are thinking about running away.

For adults

Our helpline team can support adults who are thinking of leaving, are away from home or have returned.

For families

We can provide emotional and practical support for the families and friends who are left behind.

Helpful Guides

Guides for missing adults

Find out what it means if you’re missing and you’ve received a text message from us.

Discover how we can support you, talk to people for you and get you the help you need.

Hear about some of the reasons we know people decide to go missing, based on those who contact our helpline.

Find a list of support services, helplines and people you can speak to locally who might be able to help you.

Read our guidance on how to speak about what has happened, the reasons you left, where you went and what you need now.

Find out what you can do if you have seen your own missing person appeal online or on a poster.

Guides for families

Find out what to do if you think someone you know is missing, and follow the steps to report them missing.

Read more about our dedicated Family Support Team, and find out how you can get an assigned Family Support Worker.

Find out more about our specialist counselling service, and how it could help you cope with missing someone.

Find out more about our community of families and formerly missing people who connect with each other to provide support, advice and a listening ear.

Other helpful stuff