Lost Contact tracing

This free service is available to help you reconnect with a family member.

About the service

When you have lost touch with a relative and there is not an open police investigation, we know relationships can break down for a variety of reasons, and that sometimes reaching out can be difficult. We promise to hear your story and not judge you.

For help reconnecting with a family member, make an application to our service.



You must meet a list of criteria for us to take on your application.


You must know the full name and date of birth of the missing person, and you must both be over 18.


The missing person’s last known location must be within the UK.


You must have been out of touch for at least 6 months, but within 20 years.


You must be a direct relative of the missing person (includes step and foster parents/ siblings), and have had a substantial relationship with them.


You must be happy to talk in confidence and without judgement, about why the contact ended.


You must want to reconnect with your family member and re-build your relationship.

Helpful Guides

Find out more about how this service works, and how to apply.

Read our full list of criteria, as well as situations where we are not able to help.

Understand what to expect when you make an application to our Lost Contact service.

Discover more agencies and services who can help you to search for your person.

Other helpful stuff