Our SafeCall Service receives Home Office funding until 2025

We are proud to have been funded by the Home Office until 2025 to continue our SafeCall Service across England and Wales. The service helps young victims and their families through crisis and trauma.

SafeCall provides confidential, anonymous support to victims of county lines exploitation and their families. The service helps people affected by exploitation get safe, stay safe and deal with the challenges they face. Our expert team is available from 9 am to 11 pm, 7 days a week to provide support via our free Helpline on 116000.

What does SafeCall do?

SafeCall has been running since 2017 and we are really glad the service will continue and develop with continued funding.  This additional funding will allow the service to provide;

  • Anonymous Helpline support to young people and families via phone, text, and Online Chat. People can feel free to say what they want, without fear of judgement or control being taken away. Learn more here.
  • Specialist confidential support from a key worker: they will keep in touch with people affected, help them speak to professionals, give advice about next steps, and most importantly, listen.
  • Parent/Carer peer support group: the ‘Safe and Social’ group meets once a month online. Speaking to other people who know what it is like to worry about their child can be really helpful.
  • Parent/Carer discussion forum: a confidential online discussion space to ask other people for advice, and support others. Join the forum here.
  • Parent/Carer Workshops: exploring topics such as mental wellbeing, safety planning, and county lines awareness.
  • Professionals training and advice: safety planning for young people and training around county lines and exploitation.  If you are professional and would like training, please visit our dedicated professionals page.

Learn more about SafeCall

Click the button below to learn more about how exploitation and county lines relates to missing and find out more about our SafeCall Service.

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