Family support

It's a difficult and unique experience when someone goes missing. We're here for everyone affected.

About family support

We’ve been supporting families and friends of missing people for over 25 years. We understand the challenges and emotions that you face. For some, this lasts for hours. For others, much longer.

When  someone you know goes missing, it can be the beginning of an emotional rollercoaster. You could be feeling all sorts of emotions right now, including sadness, loss, guilt or anger. You might move quickly from one emotion to another, or have lots of feelings at once, leaving you feeling confused and emotionally vulnerable.

We are here to try and help you and your family make sense of your feelings. Whatever you are feeling right now, you’re not alone. We are here to support you today, tomorrow and for as long as it takes, until your loved one has returned.

We’re here to support you for free and in confidence.

Talk to us


We are used to supporting lots of different types of people. You might be a family member, friend, colleague, carer or acquaintance. No matter, we are here for you.


We offer 24/7 support via our free and confidential helpline, available to anyone affected by someone going missing.

Family Support

Our dedicated Family Support Team can assign you a Family Support Worker, who will keep in touch as much as you need.


Our unique counselling service is for families and friends who are struggling to cope with a disappearance.

Community Forum

Join our interactive forum space, to speak to other members of the missing community and to share your experiences.

Community events

We know that meeting others with similar experiences is important. We have a weekly online social group, plus other events throughout the year.

Helpful Guides

Read more about the unique type of loss that people experience when someone they care about is missing.

If you are worried about someone, you might need to report them missing to the police. Find out how to do this.

Find out how you can use different types of publicity to widen the search for your missing person.

If you have lost contact with a close relative, our tracing service might be able to help you to reconnect.

We know lots of households who report a missing person, have children within them, and that the impact of worrying about someone being missing can be significant for a child.

Read more about how to help and care for people when someone in their life goes missing.

Other helpful stuff